T&Cs

Website usage terms and conditions.

 

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern Craft Wise Guernsey’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Craft Wise Guernsey or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Craft Wise, Oatlands, Les Gigands, St Sampson’s, Guernsey, GY2 4YT . The term ‘you’ refers to the user or viewer of the website.

The use of this website is subject to the following terms of use;

 

Ÿ         The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Ÿ         Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website. For any particular purpose, you acknowledge that such information and materials may contain inaccuracies or errors and we expressly include liability for any such inaccuracies or errors to the fullest extent permitted by law.

Ÿ         Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Ÿ         This website contains material which is owned or licensed to us. This material includes , but not is limited to, the design, layout, look, appearance and graphics of this website. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Ÿ         All trademarks reproduced in this website, which are not property of, or licensed to the operator, are acknowledged on the website.

Ÿ         Unauthorised use of this website may give to rise to a claim for damages and/or be a criminal offence.

Ÿ         From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).

Ÿ         Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales

 

Faulty or damaged goods;

Ÿ         All faulty or damaged goods must be reported to craft wise by telephone, fax or email within 7 days of receipt of  the product, where a replacement will be issued. A refund would be issued if said item could not be replaced in 7 days due to stock issues.

 

Postage;

Ÿ         All postage will be paid as a standard Guernsey Post insured parcel rate by the customer. All postage is to be paid by the customer except in cases in paragraph ‘B’

Ÿ         All items will be packed and sent within 48 hours of receipt of order excluding Sundays and Bank holidays. Craft wise holds no responsibility for late shipment that is beyond its control.

 

Paragraph B;

Out of stock items;

From time to time some items will be out of stock , if craft wise believe out of stock items will be back in stock by 7 days out of stock items will be out on back order and sent when back in stock at no extra charge of postage to customer

 

4.1 Product Details, Prices and Promotions

The product prices displayed on the website include VAT, where applicable. Where additional charges are made for delivery, they are clearly displayed, and are valid and effective only in the United Kingdom.

Unfortunately, we are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website.
Similarly,craft wise are under no obligation to honour any price or promotion offered on this website, should they differ from those in-store.

We take great care to present the products on our website as accurately as possible, however, although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We are not obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, products and specifications of products on the website at our discretion at any time before we accept your order. We reserve the right to withdraw any goods from the website at any time.

We are unable to guarantee that the images of the products you see are accurate, because it depends on your monitor’s display settings.
 . Please make sure you’ve entered your contact details accurately.
Once you’ve placed an order with us, we’ll send you an acknowledgement email with your order number, and details of the goods you have ordered. At this stage, your order is still subject to acceptance by us. Although we don’t have to accept your order, we would do normally
where:
You are over 18
The product(s) you want to buy are available The product price is correct Your credit/debit card has been authorised Your order will be accepted once you have paid for it in full, and has been sent out by us, and at this stage, a binding contract exists between us. We will send you an email confirming that your order has been dispatched to you, unless we’ve been unable to accept your order, or you’ve cancelled it. In certain circumstances, it will be possible for either you or us to cancel the order. Please see our cancellation and returns policy for further details.


Age restricted items
Where products are deemed unsuitable for use by a certain age group, we’ll make this clear in the item description. These can include products with small parts which may be unsuitable for children of certain ages. Anyone under the age of 18 is prohibited from ordering certain products such as craft knives, glues and adhesives. Where there are items with an age restriction on them, you will be asked to confirm you accept these Terms and Conditions before you can place your order.
You can cancel your order before it is dispatched by calling us on
+44(0) 1481241112 or emailing us.

You can cancel your order after dispatch within 28 days of the date on the receipt that accompanies your order as long as they are unused and in their original packaging and condition, and you will be refunded the total cost of your order, including the delivery charge. Please note refunds cannot be given on Gift Vouchers.


Refunds
A refund will only be credited back to the credit card holder’s account which was used to make the original purchase. You will be asked to confirm these details again in order to process a refund.
we cannot warranty that our website is free from infection by virus or malicious activity, and so you should always ensure your anti-virus software is up to date.

We do warrant that the products we dispatch to you are a true match to the product description on the website.

Returns should be made within 28 days of the date of your Delivery Note. Returns made outside of 28 days will not be eligible for a refund and no refund will be given.